General Maintenance

The beauty of Batten Pro lies in its low-maintenance design. To clean off dirt or grime, simply use a garden hose. For more thorough cleaning, a soft sponge or a car-washing brush with gentle bristles is ideal. Avoid using stiff-bristled brushes or abrasive cleaners, as these can scratch the finish and damage the powder coating.

Warranties

For a period of 15 years from the date of purchase, Batten Pro warrants that the Battens will not warp, split, crack or corrode independently of the structure to which the product is attached to. This batten must be installed level and as per install guidelines.

The below points are not covered under warranty:

1. Damage by storm, tempest, natural disasters (including but not limited to earthquakes, cyclones, floods or others severe weather conditions or unusual climatic conditions), growth of mould, mildew, fungi, bacteria, or any other organism on the surface of the product, or any other cause beyond the reasonable control of Batten Pro.

2. Variations in timber look patterns;

3. Variations in colour in different production runs or batches;

4. Small blemishes on the surface of the Product; and

5. Labour or Freight including costs associated with removing or replacing the defective product due to any reasons that aren’t in Batten Pro’s control.

6. Defective material due to incorrect installation methods or poor contracting.